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CIGRE NZ Help Page
Member Login Issues
I'm a member - I can't log
in
Access to the member's area requires a login
username and password. If you have not been given these, please e-mail info@cigre.org.nz
I've forgotten my
username/password
Please e-mail info@cigre.org.nz
for assistance.
Viewing and Download Problems
The pages look scrambled, or the
graphics are out of place
This occasionally occurs
when browsing with Mozilla (and varients such as Firefox) - if the page is
refreshed, the problem generally goes away.
Please note that
older browsers (earlier than IE5 or equivalent) will not interpret these pages
correctly. We recommend using the latest version of your preferred browser.
The site has been tested and should function with the latest
versions of IE, Netscape, Mozilla, Firefox, Safari, Opera and Camino under
Windows 9.x, Windows XP, Mac OS9.x, Mac OSX and Linux (Red Hat and
Mandrake).
I click on a
download link and nothing happens, or my browser tells me it doesn't know what
to do with the file
Downloads on this site are in
pdf, Microsoft Word or zip format. To open pdfs you need the Adobe Acrobat
Reader (available free from Adobe). If your browser is configured to do so, pdfs can be
opened directly in a browser window. A copy can be saved on your hard drive by
selecting File: Save.
If your browser is not configured to
open pdfs, right-click on the file name (control click on a Mac) and select
'Download Link to Disk'.
Your browser may be configured to
open files saved in Word format directly in a window, but it is preferable to
download the file to your hard drive.
Zip files cannot be
opened in a browser window and must be downloaded to your hard drive. The
archive will need to be unzipped to gain access to the files. Recent versions
of all major operating systems have built-in unzipping utilities; for older
systems, you may need to download a suitable utility from sites such as Download.com
or Tucows.
I
can't open/read pdf files I've downloaded
To save
space, most pdf files on this site have been reduced in size. As a consequence,
files can only be opened in Acrobat Reader version 6 or better. We recommend
always using the latest version for your platform.
To upgade
Acrobat Reader (free download) go to the Acrobat website.
pdfs won't open/partially open in my browser
For a browser to open pdf files within a browser window, it
needs to have the latest version of the pdf reader plugin installed (check the
vendor site for your browser) and sufficient system resources to open the file
correctly. If you are unsure, it is best to download a copy of the pdf to your
local hard drive.
Other Issues
Where are the links?
Links throughout the site appear in green (but are not
underlined). When your mouse hovers over a link, the link will show it is
active by turning blue.
I
have a problem not covered above...
Contact info@cigre.org.nz for more
assistance.
Updated: 12 November 2009
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